Exceeding Expectations: Olen and Karen’s Customer Testimonial

At Mercedes-Benz of Richmond, our commitment to exceptional customer service has always been at the heart of our business. We take immense pride in going the extra mile to ensure our valued customers receive nothing short of excellence.

Customer testimonials like this one from Olen Thomas and Karen Himmel reinforce that efforts are recognized and valued by our customers, even those who have relocated miles away. At Mercedes-Benz of Richmond, excellence is not just a goal; it’s our way of doing business.

Olen and Karen’s e-mail to us on July 28th, 2023:

“I wanted to let you know what a pleasure it has been to purchase our brand-new Mercedes-Benz from Cheryl. Over the years, my wife and I have bought many cars from lots of dealers. Never have we experienced the type of caring, competent, and enjoyable service as we received from Cheryl. Not only did Cheryl find several cars that fit the bill in record time, she also provided status updates all along the way- even on Sundays or while on vacation. What made this process even more extraordinary is the fact that we are literally a thousand miles away in Florida. Yet Cheryl was able to make the entire buying process so effortless that we might have well have been next door.

I bought my first, second, and third Mercedes from Mike Rudin and became used to the good service your dealership provides. When my wife and I moved to Florida, we were worried about when we would have to buy another car. It’s honest to say, as we shopped around in Naples, Sarasota, and beyond, no dealership could meet our expectations. Never fear, Joey was just a phone call away, and he set the wheels in motion for us to purchase just what we wanted.

Our new vehicle was delivered yesterday, and our trade-in was taken away. What a smooth process.Not to worry, we will never buy another car from any dealership other than Mercedes-Benz of Richmond. And my 2013 E 350 will need replacing in the not too distant future!

Thank you again.”