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Mercedes-Benz of Richmond Reviews
I have been buying Mercedes Benz for 44 years and it has been a great experience. Fadyl your sales person is an asset for your company. He is knowledgeable, polite, friendly and reliable. The cars the name talked by themselves. Keep the great employee and the cars speak by themselves.
Great experience start to finish. Love being able to work with someone over the internet as well as in person.
A perfect transaction. Rory responded immediately and answered all of my questions. The Truck was in near perfect condition and the home delivery was prompt and professional. Thanks Rory.
It could be better if all the departments can work together for customers satisfaction. I noticed that the service department and the sales are not working together.
Excellent Customer Service in show room Very pleased with our trade in & new purchase transaction
Christina is a fabulous service representative. She is very thorough and thoughtful. She always keeps me informed about what's going on with my car.
The team at Mercedes of Richmond is simply fantastic!!! From the time I bought my vehicle with the amazing Cheryl Bowman to the service I have received these past 3 years, it has been nothing but Five Star service. I needed some last minute service before a long drive this week and once again the folks in the service team were outstanding. Summer ensured I was taken care of and would be able to leave as planned. Everything went smoothly as expected from this dealership right to the end with Tamara at the cashiers desk who is just delightful. The success ...
I was a waiting customer and the staff was very attentive to my needs,even offering to buy me lunch.
Always courteous, efficient and affective service. Comfortable and attractive waiting area. Work completed on time.
Fantastic! All was superbly, wonderful. Awesomely, grand experience. Truly, terrific, marvelously, magnificent. Exquisitely, excellent, & always phenomenally, amazing.
great service as always- very prompt and courteous; best dealership i have every dealt with
This whole team is awesome! What else is there to say…” the best or nothing”
I was stranded at my daughter’s house. I planned to stop but before I arrived the warning don’t shift gears came on. Needless to say it wouldn’t move the next morning. I called your dealership and Tanya got me an appointment for that morning. Mercedes roadside assistance got me towed in and you guys took care of ordering the part and install. I cannot thank you enough. I am safely home in NY.
My 28-years relationship with Mercedes Benz of Richmond has been overall a good relationship.
I'm very happy with my service appointment and will be coming back for my next scheduled service. keep up the good work.
Service was great, didn't know there was a computer problem. still everything went ok.
the service coordinator was great. But seems the carwash is always down, the 3% for credit cards, and just had a bad experience with past ownership.
Steve the service writer made sure he kept me updated on the status of my car. Very professional!
Very much appreciate the speed with which the service was completed. I drive from Charlottesville specifically because I have gotten such good service.
Salesperson was very polite and not pushy in the least. They worked with me to make the deal happen and were transparent with the history of the used E350 I was interested in.. My sales associate (Brian Hará) made it a smooth experience beginning to end. Thanks to everyone at Mercedes Benz Richmond
My service coordinator made me feel important and really did a professional job. Kelly was great.
Easy to deal with explained product very well. Showed me a range of cars that I could consider
The experience was seamless, simple, and trusting. For the test drive, we were just given the keys and left on our own to experience the car to ourselves. We test drove three other cars but settled on the Mercedes partly due to the team at Mercedes Benz of Richmond. They provided a fair price and then worked quickly to find the exact model we wanted. A week later we picked up the car!
Simple process; nice people. Would have liked it if the technician had cleaned the glass around the inspection sticker install - it got smeared with something and didn't look nice. I pay attention to the small details and to me those matter.
I would not have my auto serviced by any other shop. McGeorge is a very thorough and knowledgeable dealership. Keep up the good work.
I appreciate their accommodations to get me in quickly, So polite and courteous. Steven was quite Helpful
Outstanding service! The entire team was very professional, knowledgeable, friendly. Rory communicated by phone well before we get there. Brian spent time showing us around, including the driving test. The manager Mike Rosen was very friendly, working with us for the purchase. We are very pleased with their service and with our second Mercedes-Benz from them. Outstanding team!
Professional but extremely friendly and want to be certain customer is satisfied with work done.
The experience was wonderful The advisor was knowledgeable and polite My car drives like new
It was a pleasure to do business with service rep Christina Breault. I'm happy with the maintenance work the shop did too.
Excellent and as always expected! Hope you always kerp up with this standard of service!
Mcgeorge Mercedes has been my service provider for the past 19 years and two Mercedes. The service is always great!
Promptly received for my scheduled appointment. Recall was performed in a timely manner. Waiting area was comfortable with coffee and snacks. All personnel I Encountered were clear and polite
Rory is very knowledgeable, professional, and very friendly; so much so we bought two cars through him - Rory Samson is the best!
My vehicle was serviced in a timely fashion and everyone was very friendly and professional. Christina kept me informed on the status of my vehicle.
This dealership is efficient and professional. It is staffed with long term employees who know their customers.
Very good service, they also wash my car. it takes less than hour to wait.
My concerns were listened to and addressed. I was welcomed warmly with a quick turnaround
I received a warming welcoming greeting when I arrived from Sam and Steve, both are friendly and professional! Steve explained the re-call process and delivered on time, Steve’s a tremendous asset to your team of professionals!
Everyone was very helpful at the dealership from the ASP to the cashiers. Quick turnaround
The staff was courteous and professional. The made sure that I was kept informed. It was a wonderful experience, I have never been treated better by a dealership. I will definitely refer them to friends and family. They will continue to be my go to dealership. Exception Job Mercedes-Benz of Richmond!
Excellent service from start to finish. Car was clean and price very competitive. I highly recommend.
Mercedes -Benz of Richmond is the only place I go to have my vehicle service.
I'm from out of town and brought my 2017 GLE AMG in without an appointment when check engine light came on. They took it in for diagnosis, verified the issue, had their a driver drop me off at at a restaurant for lunch, then pick me up. In the meantime they fixed the GLE. All this in a 2 hour time frame. Couldn't ask for better service!
Christina was super friendly and super helpful. In addition to Mercedes amazing cars this type of personality makes owning a Benz a different experience then the rest.
Christiana Made the visit especially nice. She really shows she loves her job and gives great customer service. Please keep her.
The service was great, and the repair was done in timely manner. I was given a rise home and was offered a ride to come pick up, I Just wished they honored the warranty contract i had with Endurance.
Well, I got to know everyone very well and everyone is very polite not stuck up like some other dealerships . They actually say hi and mean it. Very prompt service and did I mention very professional. They all get 5 stars !
Service was good and on time ! I love to going there and hanging out with some of people I have met !
Everyone that I came in contact with at the service department was courteous and had a smile.
Everyone I worked with was friendly and professional. My salesperson was Cheryl and she was truly awesome. She spent a lot of time with me, test driving two vehicles and explaining the options. Once I made my decision and ordered the vehicle, she kept me updated throughout the process. When the car arrived, she was "Johnny On The Spot" , taking care of a lot of the paperwork before I arrived. When I arrived to pick up my car, she thoroughly went through the vehicle with me. I definitely would work with her again!
Rory was very professional and accommodating. He made my purchase experience one to remember. There was an issue that occurred during the financing process that was unacceptable and was a fault of the Finance Department. Once Rory learned of the issue, he was very apologetic and worked to resolve the issue in a professional and accommodating manner.
Summer is amazing! Top notch service every time. Such a joy to work with and always has a smile on her face!
Great experience from the moment we were greeted by front desk, Sales experience with Irvin, Used Sales Manager Joe, talking numbers and completing the transaction with Mike (Finance) along with after purchase sales service work.
Courteous, efficient and solved my issue quickly. We’re excellent in communicating with me and giving me options.
Wonderful service on both cars quick and good service. Been coming to this location since it opened
Always professional service and associates that are always knowledgeable, pleasant and courteous. Always a pleasure doing business
Very friendly and extremely professional staff. Always quick and easy to drop off and pick up my car for its maintenance.
They take good care of my car.The delivery is timely. We have 2 Mercedes cars.
Kervin is very knowledgeable, professional and extremely pleasant to work with. Overall the experience was smooth and pleasant.
Even though my Service advisor wasn't there for my loaner vehicle pickup, there was someone there to asssist me.
They make it very easy and convenient to get service completed. Friendly and professional staff
Fast and efficient service. Same day brought in and had complete in a timely manner.
Best experience I have ever had buying a car. Spent weeks with two other dealers in person and got no where. Contacted Mercedes Benz of Richmond thru the internet got an immediate response from Shawn Snider. I told Shawn what I wanted to order and within an hour I had a quote with an out the door price, all fees and taxes included. The price was more than fair so I placed an order with a two to three month delivery time. In a week Shawn contacted me and said they were able to find a car already shipped that ...
Overall, I had a great and positive experience with Steve Hunnewell and Cheryl Bowman. They provided me with excellent service.
Cheryl was a wonderful sales lady. Explained and showed me everything on my new car. Couldn’t be more helpful and knowledgeable.
Cheryl was so helpful in explaining and helping set up my new vehicle and getting the car more thoroughly and deeper cleaned. The sales Manager was a blessing to me as well
Shawn was great to work with and extremely helpful throughout the entire process. Much appreciated!
Requested to wait on vehicle for service; was give and estimated of two hours wait Time and they completed it under two Hour
Great service Stephen Hummel was excellent answer every question he handle every thing we needed unreal service
So friendly and courteous and you are not waiting all day.The waiting room is so nice and clean.
Everything during my service appointment went smoothly as always. From intake to check, out everyone is professional.
Everything was handled timely and professionally. I look forward to our next service appointment. Great job!
We brought in both vehicles for B service and 4 tires We were greeted well, our service charges and discount for tires were politely discussed We were there a few hrs so the service advisor suggested we allow shuttle driver take us to a restaurant and bring us back afterwards. We were continuously given updates on how far and how well the service was going. The courtesy at the location has improved greatly.
Always Great service! I’ve been dealing with this dealership for 20 years…. And will continue to go back.
Steven in service is the best guy I have ever dealt with he handles everything he is excellent
I currently have a Mercedes Benz dealership literally down the street from where I live.and choose not to purchase from them. In my opinion Mercedes Benz of Richmond was the best place to purchase my vehicle. I am 50 miles away from this dealership but had a feeling they would be the best one for customer service,financing and delivery. Check them out! Ask for Matt Ward
Service was done in the time promised and we were given a very nice courtesy vehicle while we waited.
The dealership was accommodating and friendly and worked with me . Christina was friendly and kind .
Michael Stotler was superb. Great customer service, professional, responsive, and gracious. Additionally, the entire team at MB of Richmond was fabulous. A seamless and simple process!
I had a very pleasant experience with Kyle Guzman. He was very courteous and professional. Made the buying process seamless.
Tyler is Fantastic everything was as he said and he really kept me informed!!! Thank you!!!
Set up an appointment and used the after hours drop. Worked great. Took it on for a recall and ended up getting a second recall fixed also. We had a problem with the transmission also and the recall work fixed it so we drove away with no charge!
Clean, efficient, pleasant, helpful, i have no complaints. It was maintenance service and they repaired fuel tank cover with no issues and made recommendations for future tires
Service has always been well done at a reasonable price. I never worry that the dealership will unfairly take advantage of me.
Our experience was awesome. Mike Stotler was wonderful to work with. He was knowledgeable and supported our decision making process. We were not sure what we wanted and he helped us navigate our choices. Kevin, Joey, and Gloria were very friendly and welcoming. We love our new Mercedes! Thank you!
Overall outstanding car purchase experience! The salesman Kyle was friendly, knowledgeable and not overbearing. He helped negotiate a fair sales agreement. Financial documents were finalized in an efficient manner. The most pleasant and stress free car purchase I have ever had.
Very professional, courteous, knowledgeable, and did what was expected in timely fashion. Would recommend to anyone.
The entire buying experience was great. No pressure at all and Mike Stotler was great to deal with.
Very professional, courteous and timely service. I would recommend this place for your service needs.
Very professional, courteous, knowledgeable, and did what was expected in a timely manner. Would recommend to anyone.
They are always friendly and helpful when there. I personally like speaking with service person, rather text.
My experience was under the Service Department. Summer Price was very accommodating and explained thoroughly about expectations and time frame of repair / as well as the expected price of the Service A and Repair.
This was a regular service and all went well as expected. Good service and good communication.
