“CPO” Explained by Pre-Owned Sales Manager Joe Norris

February 10th, 2020 by

As the Pre-Owned Sales Manager at Mercedes-Benz of Richmond, I am very excited to share with you about the Certified Pre-Owned Event happening now through March 2. To help you decide if buying a Certified Pre-Owned vehicle is right for you, I am here to answer a few questions.

What is a “CPO”?
A Certified Pre-Owned vehicle (CPO) is a used vehicle that has been made like-new by a certified one of our in-dealership Mercedes-Benz factory trained technicians. To qualify for a Pre-Owned Certification, a Mercedes-Benz vehicle must meet strict criteria and pass a rigorous 165+ point inspection. All of our technicians go through frequent training and testing to ensure that they are up-to-date on Mercedes-Benz highest standards. When you choose to purchase a CPO vehicle from Mercedes-Benz of Richmond, you are getting an excellent value on a like-new car with many of the benefits of purchasing a new car.

What are the benefits of buying a CPO?

The warranty, for one. Every CPO Mercedes-Benz is covered by any remaining portion of the Mercedes-Benz four-year/50,000 mile New Vehicle Limited Warranty. Then, the CPO Limited Warranty provides comprehensive coverage for another 12 months with unlimited miles. This standard warranty gives you unlimited mileage and unlimited peace of mind for you to enjoy, extending coverage to the engine and powertrain steering, suspensions, brakes (excluding wear of discs and pads), electrical system, climate control system, and more.

Each Mercedes-Benz CPO also comes with 24/7 Personal Assistance and Nationwide Dealer Support. As a customer of Mercedes-Benz of Richmond, you’re just a phone call away from 24-hour Roadside Assistance, Trip Interruption, trip routing, technical help, or Sign & Drive Service, which offers jump starts, tire changes, and refueling no matter where you are in the world. Your Certified Pre-Owned Mercedes-Benz will also be supported by over 300 authorized dealers nationwide, all of whom honor the standard CPO Limited Warranty and Extended Limited Warranty.

Worried that you won’t like what you buy?
Worry no more. Every CPO vehicle is sold with a seven-day/500-mile Exchange Privilege. If you’re not completely satisfied with your vehicle in that time, we will happily exchange it for another CPO vehicle of equal or greater value if you wish to pay the difference.


Mercedes-Benz of Richmond has plenty of CPO vehicles available. Search our inventory online today and filter by price, model, color and more to find the perfect vehicle for you.  To learn more about the Certified Pre-Owned Sales Event, visit our event page.

There is no better time than now to take advantage of exceptional financing rates on select CPO Mercedes-Benz vehicles. If you have any questions about the special offers happening during the CPO Event, do not hesitate to contact me at (804) 755-9358 or jnorris@mbofrichmond.com.

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